At Haven Craft, we are committed to providing you with top-quality online printing and branding services. Your satisfaction is our priority, and we want you to be pleased with every order. Please review our return policy below for a smooth and transparent experience.
1. Returns Eligibility:
- We accept returns for items that are defective, damaged, or if there was an error on our part in processing your order.
- Customized or personalized items cannot be returned unless there is a manufacturing defect or an error on our part.
2. Reporting an Issue:
- To initiate a return, please contact our Customer Service team within 7 days of receiving your order.
- Provide detailed information about the issue, including images if possible, to assist us in resolving the matter promptly.
3. Return Authorization:
- Our team will review your request and provide you with a Return Authorization (RA) number if the return is approved.
- Clearly mark the RA number on the outside of the package when returning items.
4. Return Shipping:
- Customers are responsible for the cost of return shipping, except in cases where the return is due to a manufacturing defect or an error on our part.
- We recommend using a trackable shipping service to ensure the safe return of your items.
5. Refund or Replacement:
- Once we receive your return and verify the issue, we will process a refund or send a replacement as applicable.
- Refunds will be issued to the original payment method within 7-10 business days.
- Orders may be cancelled within 24 hours of placement. After this period, orders are considered final due to the personalized nature of our products.
7. Contact Us:
- For any concerns or inquiries regarding returns, please contact our Customer Service team at email@example.com or call us at [Your Contact Number].
Our goal is to ensure your satisfaction with every purchase at Haven Craft. If you have any questions or need further assistance, please don’t hesitate to reach out. Thank you for choosing Haven Craft for your online printing and branding needs!