Welcome to Haven Craft, the premier online print and branding store. We value your trust and are committed to protecting your privacy. This Privacy Policy details how we collect, use, disclose, and safeguard your personal information when you use our website and services.

1. Information We Collect:

1.1 Personal Information:

  • When you create an account or place an order, we collect personal information such as your name, shipping address, billing address, email address, and phone number.

1.2 Transaction Information:

  • To process your orders, we collect information about your transactions, including the products purchased, payment details, and shipping information.

1.3 Communication Information:

  • We may collect information when you communicate with us, such as customer support inquiries, feedback, and any other information you voluntarily provide.

1.4 Design and Branding Information:

  • In the process of customizing products, we may collect information related to your design and branding preferences.

1.5 Device and Usage Information:

  • We may collect information about your device and how you use our website, including your IP address, browser type, and operating system.

2. How We Use Your Information:

2.1 Order Processing:

  • Your personal and transaction information is used to process and fulfill your orders, communicate with you about your orders, and provide customer support.

2.2 Account Management:

  • Your account information is used for managing your account, including order history, preferences, and account security.

2.3 Communication:

  • We may use your contact information to send you transactional emails, updates about our products, promotions, and newsletters. You can opt-out of marketing communications at any time.

2.4 Customization:

  • The design and branding information collected are used to customize your products according to your preferences.

2.5 Analytics and Improvements:

  • We analyze device and usage information to improve our website, products, and services, enhancing your overall experience.

3. Information Sharing:

3.1 Third-Party Service Providers:

  • We may share your information with trusted third-party service providers who assist us in providing and improving our services (e.g., payment processors, shipping partners).

3.2 Legal Compliance:

  • We may disclose your information as required by law, regulation, or legal process.

3.3 Business Transfers:

  • In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

4. Your Choices:

4.1 Account Information:

  • You can review and update your account information by logging into your account on our website.

4.2 Opt-Out:

  • You can opt-out of receiving marketing communications by following the instructions provided in the emails.

5. Security:

We employ industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Children’s Privacy:

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

7. Changes to This Privacy Policy:

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Any changes will be posted on this page, and the date of the last update will be modified accordingly.

8. Contact Us:

If you have any questions or concerns regarding this Privacy Policy, please contact us at orders@havencraft.co.ke

Thank you for choosing Haven Craft!

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